Terms and Conditions

These terms and conditions apply to all purchases made through the website of Bill & Bonnie Melbourne, reachable via info@billbonniemelbourne.com

1. Applicability

By placing an order, you agree to these terms and conditions.

2. Product Information

We make every effort to accurately describe the products and provide up-to-date information. However, typographical errors or inaccuracies may occur.

3. Ordering and Payment

Orders will be processed after receipt of full payment. Available payment methods may vary by country. Customers should check which payment methods are available for their location.

4. Processing and Delivery

Processing Time: 1–3 business days
Shipping Time: 3–7 business days (depending on location)
Shipping is directly handled by our supplier in China

5. Returns and Cancellations

Please refer to our separate return policy for all terms related to returns and cancellations.

6. Liability

We are not responsible for loss or damage during shipping if the tracking indicates that the package has been delivered. Always check the provided address carefully.

7. Intellectual Property

All content on the website (texts, photos, logos) is the property of Bill & Bonnie Melbourne and may not be used without permission.

8. Complaints Procedure

Complaints can be submitted in writing via info@billbonniemelbourne.com. We strive to respond within 2 business days.

9. Applicable Law

These terms and conditions are governed by the laws of Australia.