Shipping and Delivery Policy

We strive to deliver your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.

Processing Time

Orders are processed within 1 to 3 business days. Once your order has been shipped, you will receive an email with the tracking information.

Delivery Time

The average shipping time is 3 to 7 business days, depending on your location. Please note that delivery may be delayed during busy periods or due to customs procedures.

Shipping Method and Origin

All orders are shipped directly from our supplier in China. As a result, customs fees may apply, depending on the delivery country.

Shipping Costs

Shipping costs will be displayed at checkout. These costs depend on the weight, destination, and the chosen shipping method.

Responsibility during Shipping

• If the tracking information shows that the package has been delivered, the responsibility lies with the customer.

• Please carefully check your address; errors must be reported within 24 hours of placing the order.

For any questions regarding shipping, you can contact us at info@billbonniemelbourne.com